The Interface

Area Solution 1 Response Text 1 Solution 2 Archie confirm that account is functional in Archie, re-direct to ‘forgot password’ instructions Thank you for your message, and apologies for the delay in response. I have checked the system, and you have an active account with the username XXX. Please go to the Cochrane account page (https://account.cochrane.org/my-account/) to confirm if you have the current password. If not, please click on ‘Forgot your password?’ and follow the instructions. If you’re still having problems, please let us know. Archie looked up and their account email is different Thank you for your message, and apologies for the delay in response. I have checked your account, and the email listed is: XXX.  If you are happy to continue using this address, please go to the Archie login page (archie.cochrane.org) then click on ‘Forgot your password?’ and follow the instructions. If you’d like to change your username to a different email address, please contact the ME of your primary group, the XX Group, directly: XX. Archie Look up person in Archie. Check username in Settings tab. Thank you for your message. I have checked your Cochrane account and your username is: [__]. Please let me know if you have any further issues logging in to your account. Archie Thank you for your message. I’m not able to change your username, but this is something you can do yourself very easily. First log in to Archie using your current username, then click on your name in the top, right-hand corner of the window, then click on the ‘Settings’ tab, and you can then ‘edit your account details’ to change your username and/or your password if you would like to. If you have any trouble doing this, please let us know. Archie Resolve duplicates, flag to CRG Thank you for your message. I have now integrated your two accounts into one. Unfortunately, however, I’m not able to change your username, but this is something you can do yourself very easily. First log in to Archie using your current username, then click on your name in the top, right-hand corner of the window, then click on the ‘Settings’ tab, and you can then ‘edit your account details’ to change your username and/or your password if you would like to. If you have any trouble doing this, please let us know. Thank you for your message. I have now integrated your two accounts into one. Unfortunately, however, I’m not able to change your username, so I’ve copied in a colleague from your contact Review Group, XX, in the hope that they will be able to take this forward. Archie Check username on Archie and provide info via email Thank you for your message. Your username is currently listed as XX; please try logging in again with that. If you would like to change your username, after you’ve logged in to Archie using your current username, click on your name in the top, right-hand corner of the window, then click on the ‘Settings’ tab, and you can then ‘edit your account details’ to change your username and/or your password if you would like to. If you have any trouble doing this, please let us know. Archie Look up person in Archie so you can provide Review Group; contact info for Groups is at http://www.cochrane.org/contact/review-groups Thank you for your message. You should be able to do this yourself, by accessing your account at https://account.cochrane.org/my-account/; if you have any difficulties, please contact your primary group, XX, at XX. Archie Thank you for your message. I have checked your Cochrane account and your username is: [__]. With this username you can reset your password at: https://account.cochrane.org/my-account/#!/profile. Please let me know if you have any further issues logging in to your account. Archie How to resolve duplicates Thank you very much for your message. You should be able to resolve this using the ‘Resolve Duplicates’ tab on the ‘Tools’ menu in Archie, as this should show you duplicates where you are the primary group. You should then be able to transfer all details over to the Master (primary) record. I have attached some instructions. Please let me know if you have any further problems. Archie You are able to  reset passwords for certain users, but there are exceptions: Super Users may also be able to reset passwords for users in their Primary Group. When a password is reset manually, the user should be given a temporary password and asked to change it to a personal one as soon as they log in. Note: It is not possible for a Super User to edit the username or password of a user that has any permission the Super User does not (i.e. in another group). See at Archie help (end of the document): http://www.cochrane-net.org/imshelp/managing_user_accounts.htm. Where an author has roles in another group, s/he should change his/her password using the option ‘Forgot your password?’ on the Archie / My Account home pages. Archie Thank you for your message, and apologies for the delay in response. As the message you received states, your current membership status in Cochrane means that you will need to manage your Cochrane account using the Cochrane account portal (https://account.cochrane.org/my-account/). If you are interested in getting more involved with Cochrane’s work, and potentially affiliation with a Cochrane Group, more information is available on our website at http://join.cochrane.org/. Archie Rename files from .dat to .pdf or .rm5 (whichever more appropriate) Occasionally attachments arrive in an email inbox with the incorrect ending (.dat instead of .pdf or .rm5). This may be due to the email system you are using. Please try to rename the file and include .pdf or .rm5 (as needed) instead of .dta and open the file. Please let us know if this does not resolve the problem. Archie Thanks you for your message. I have deleted  your account as per your request. If you decide in future that you would like to get more involved with Cochrane’s work, please look at the ‘Join Cochrane’ section of our website: http://join.cochrane.org China Either set up the account in Archie for them or Trigger the email from Archie To set up Archie account, go to https://account.cochrane.org/public/signup.jsp and fill in: first name last name email country (China) Thank you for your message. I have now prompted our system to send an email to you at this address so that you can complete the account registration process. It should come through quickly but if you don’t see it, please check your spam folder before getting in touch again. Please let us know if you have any further problems. Thank you for your message. I have created an account for you using the  information you provided. You should have received an automatic email with instructions on how to activate your account. Please check your junk and spam folders in case this was redirected. Please activate your account as soon as possible as the link will expire in 24 hours. Please get back in touch if you have any further problems accessing your account. Cochrane Thank you for your message. Cochrane is a global independent network of researchers producing reviews of health evidence. As such, the organisation does not take a stance on issue X / the findings of individual research papers. We simply support evidence-based decision-making by clinicians and patients. For information from Cochrane on the evidence regarding issue X you would need to look at the relevant review in the Cochrane Library: http://www.cochranelibrary.com/ Cochrane http://uk.cochrane.org/fellows-0 Thank you for your message. If you are based in the UK, you may be eligible to join the Cochrane UK Trainee Fellows scheme. The scheme is for medical or dental trainees with an interest in evidence-based medicine. You can find out more here: http://uk.cochrane.org/our-work/cochrane-uk-trainees Please get back in touch if you need any further information. Cochrane account confirm that account is functional in Archie, re-direct to ‘forgot password’ instructions Thank you for your message, and apologies for the delay in response. I have checked the system, and you have an active account with the username XXX. Please go to the Cochrane account page (https://account.cochrane.org/my-account/) to confirm if you have the current password. If not, please click on ‘Forgot your password?’ and follow the instructions. If you’re still having problems, please let us know. Cochrane account Check ‘Settings’ tab in the person’s account in Archie and press the ‘Create account’ button if it appears Thank you for your message. Your user account is currently listed as not activated; I’ve just prompted it to send an email to you at this address so that you can complete the activation process. Please let us know if you have any further problems. Cochrane account Thank you for your message. I have deleted your account as per your request. If you decide you would like to get more involved with Cochrane’s work, please look at the ‘Join Cochrane’ section of our website: http://join.cochrane.org/ Cochrane account Already have an account on Archie Thank you for your message, and apologies for the delay in response. I have checked the system, and you have an active account with the username XX, and I’ve also set up a temporary password for you (XX). Please go to the Cochrane account page (https://account.cochrane.org/my-account/) and try to log in. If you’re still having problems, please let us know. Cochrane account Thank you for your message, and apologies for the delay in response. I have checked our systems, and we have no record of an account with your name or email address. I’ve copied my colleagues at Cochrane Crowd in case they can provide more information, but it may be necessary to set up a new account at Cochrane Account (https://account.cochrane.org/my-account/) or Cochrane Crowd (http://crowd.cochrane.org/index.html). Cochrane account See responses for China and for Cochrane Interactive Learning. Also check if sign up is working properly. Cochrane Interactive Learning Thank you for your message. The subscription to the Cochrane Interactive Learning modules is separate from subscription to the Cochrane Library. Module one is open access and can be completed by anyone at any time. To gain access to the other modules available, you will need an institutional training subscription. You can find more information about this here: http://training.cochrane.org/interactivelearning/purchase Cochrane Interactive Learning refer to  interactivelearning@cochrane.org Cochrane Interactive Learning Set up account outside of university network Dear , Thank you for your message. Yes, there is a known issue with the CAPTCHA security setting and the University of XXX network. So I would suggest that you sign up for your Cochrane account at https://account.cochrane.org when you are not using the internet from the university (at home or at a local cafe), if possible. If not then please send me your country of residence, your given and last name and email address and I can set up an account for you in the system. Also please note that when registering for the interactive learning at http://training.cochrane.org/interactivelearning/purchase you will need to be logged into your Cochrane Account and then you will need to be using the University network or a VPN connection to the network to obtain free access to the modules (if you are only able to connect using the EZProxy then please let me know). Please let me know if you have any further queries or require further assistance. Kind regards, Cochrane Library From Paolo: “For cases concerning access to the Cochrane Library, I used to point users to the CLib support team, by cc-ing cs-cochrane@wiley.com and dhives@wiley.com. Note that by sending a message to cs-cochrane@wiley.com, an automatic email is sent to the sender, i.e. support@cochrane.org. The corresponding FB ticket can simply be closed with ‘Won’t respond’. Cochrane Library Cc: cs-cochrane@wiley.com; dhives@wiley.com Thank you for your message. I am copying in the customer services department at Wiley, the publishers of the Cochrane Library. They will be able to advise you as to the pricing structure of the different services you need for your clinical library. We hope you will continue to subscribe to the Cochrane Library and to take advantage of the other services that Wiley can offer. Cochrane Library Check username I am following up with you concerning the difficulty you have been experiencing with accessing the Cochrane Library. I can confirm that in Archie you have a complimentary subscription to the Cochrane Library registered to your account with username: xxxx Can you please try to access the Cochrane Library again. Please note that you need to access this complementary subscription through Archie. So please login to archie.cochrane.org .In the top right hand corner there is a link to ‘Cochrane Library'(see yellow highlight in attached image). Click on the link and it should open a new page with full access to the Cochrane Library for the day. Further tips on this access is available at http://www.cochrane-net.org/imshelp/index.htm#resources/people/complimentary_subscription.htm If you are still not able to access the Cochrane Library through this Archie link, then please send me an image of the error message that you see. To investigate further it would also be useful to know your location when you try to access the Cochrane Library and also if you use a personal connection to the internet or are using a work-based connection to the internet. Cochrane Library Inform them of process.. The Cochrane Library is not a bibliographic database like Medline/PubMed or Embase. We do not carry out the actual indexing of biomedical journals, rather we source records from other bibliographic databases that do this work. We are also selective in the material we include in the Cochrane Central Register of Controlled Trials (CENTRAL), namely reports of randomised and quasi-randomised controlled trials only. If you publish a report of an RCT in the Journal of Surgical Academia and if the journal is indexed in Medline/PubMed for example, then that report will find its way into CENTRAL anyway. More details of how this process works is available at http://www.cochranelibrary.com/help/central-creation-details.html . Conflict of interest, Cochrane Corners If the journals that have agreed to publish ‘Cochrane Corners’ have signed a Memorandum of Understanding, I do not think they also need to complete a Conflict of Interest form. These are not usually completed by publishers. It is likely that the journal where the Cochrane Corner is going to be published will require a declaration though, but that is outside of Cochrane’s control, and you would need to check with the journal about that. Covidence I have just checked your Cochrane account and have noted that you are not registered as an author with a Cochrane Review Group. To access Covidence through Cochrane/RevMan you would need to be undertaking a review that is registered with Cochrane and where you are a registered Cochrane author. If you would like to propose that your review becomes a registered Cochrane review then please complete an ‘Expression of interest to author a review’. This form is available at http://join.cochrane.org/what-you-can-do/author-or-referee/become-author/skills-interests/review . To view this form you will need to log in to your Cochrane account. Alternatively, you can explore the free trial/or paid versions that Covidence provides to those who are not Cochrane authors. See https://www.covidence.org/signups/new. Please let me know if you would like any further information. Covidence reset password Thank you for your message, and apologies for the delay in response. I’m not sure what is causing this problem, but I have gone into your record and set up a temporary password (XXX). Please try this and see if you are able to log in using the ‘Sign in with Cochrane’ option; if you’re still having problems, please let us know. Confirmed with Covidence that this will work (tried successfully with UAT account) Covidence Ask the user to check for duplicate studies Thank you for your email. It is likely that you are receiving this error message because there are duplicate occurrences of the same study or reference ID listed in your included studies, excluded studies, or other references. Please check your reference ID lists, as any two references or studies with the same ID will cause this error, and they will need to be removed or renamed. If you are having trouble opening the review in order to fix this, open RevMan and go to File / Preferences and untick ‘Validate format of opened files’. This will allow you to open the review and correct the issue. Crowd set up temp pw Thank you for your message, and apologies for the delay in response. I’m not sure what is causing this problem, but I have gone into your record and set up a temporary password (XXX). Please try this and see if you are able to log in at Cochrane acocunt (https://account.cochrane.org/my-account/); if you’re still having problems, please let us know. Crowd pass along Gert’s info There is some manual intervention involved in integrating this information in some cases of account linking (when you have logged in with both accounts); Gordon is working on it, and your info should re-appear soon. Crowd Re-direct to Crowd email Thank you for your message. You should be able to make this change yourself by following the procedure outlined in the email, and link to your existing Archie account, which includes your preferred email address. I hope this makes sense, but please let me know if you have any questions or issues. Crowd Confirmed Crowd account login and provided email address Crowd The activation link doesn’t work because their account has already been de-duplicated, but they should be able to log in as normal. Thank you for your message; the tech team has indicated that this is likely to have happened because you have recently de-duplicated your accounts. You should be able to log into Cochrane programs using your existing Cochrane Account. If you’re continuing to have problems, please let us know. Duplicate accounts Resolve duplicates, flag to CRG Thank you for your message. I have now integrated your two accounts into one. Unfortunately, however, I’m not able to change your username, but this is something you can do yourself very easily. First log in to Archie using your current username, then click on your name in the top, right-hand corner of the window, then click on the ‘Settings’ tab, and you can then ‘edit your account details’ to change your username and/or your password if you would like to. If you have any trouble doing this, please let us know. Thank you for your message. I have now integrated your two accounts into one. Unfortunately, however, I’m not able to change your username, so I’ve copied in a colleague from your contact Review Group, XX, in the hope that they will be able to take this forward. Duplicate accounts Thank you for your message. I have integrated your two accounts into one. Your username is listed as XX, and your account includes both email addresses. Please let us know if you have any further issues. Thank you for your message, and apologies for the delay in response. I have now integrated your two accounts into one, as per your request. Please try logging in again, and let us know if you have any further problems. Email opt-out Make changes to Archie record: – hide email – set Bulk email to none – pass on information to the person’s primary Group Expression of interest to review Thank you for your message, and apologies for the delay in response. I’ve flagged this up to the tech team to add a notice to this effect to the online topic proposal form; we’re also looking into modifying the system to not accept any relevant submissions that do come through. Expression of interest to review Check original EOI and date sent to CRG on Sugar. Email ME of relevant CRG Just wanted to confirm that you have received this submission? We’ve had a follow-up inquiry from the lead author. Please advise if you need any additional information in order to reach a decision on the proposal. Expression of interest to review Dear xxx, Thank you for your proposal of a title for a Cochrane review on xxx. Reviews on this type of topic would be published by the Cochrane xxx group. Unfortunately, this review group is not currently accepting new titles, as they are working on a series of priority reviews. If you wish to get involved with the group in another way, such as providing peer review, please contact them: http://ent.cochrane.org/contact-us There are also many other ways that you can get involved with Cochrane’s work more widely: http://join.cochrane.org/ Thank you for your interest in Cochrane. Expression of interest to review send details of website (and account registration too if not already members) Thank you for your interest in contributing to a Cochrane Review. To inform Cochrane of your interest to author a review,  first please complete the ‘Authors skills and interests’ web page: https://join.cochrane.org/what-you-can-do/author-or-referee/become-author/skills-interests . To complete this page you need to be logged into your Cochrane account. You can then go on to the next stage and complete a topic proposal form. You need to click on the ‘Topic Proposal’ button and then complete the next web page’Expression of interest in preparing a Cochrane Review’: https://join.cochrane.org/what-you-can-do/author-or-referee/become-author/skills-interests/review This must then be submitted by clicking ‘Submit’. Please let us know if you have any further queries. GDPR If person has no roles then delete them in Archie and all mailing lists. (Will automatically delete from Sugar). Thank you for message. We have now removed your details from all Cochrane systems and mailing lists. Should you have any further queries please do let me know. If person has active role- aka as author- must ask CRG to delete the author from publication (if old or withdrawn publication this is easy); then can delete all details from Archie and mailing lists. GDPR / Archie NO! Thank you for your message. Archie is backed up regularly and all data that is stored in Archie can be retrieved. To ensure compliance with GDPR and reduce potential liability to you or your institution, it is highly recommended that you no longer store any data locally that is available in Archie. Please let me know if you have any further questions. GDPR / Communications /Newsletters If individuals signed up themselves then yes can continue Thank you for your message.  In general, if individuals have voluntarily signed up to the groups themselves then this is not an issue for data protection. In future, Cochrane would like to reduce any potential for error or issues by administering all communications centrally, but this is still being developed. Please let me know if you have any further queries. GDPR / Communications /Newsletters Systems being put in place to send all newsletters centrally. All data in SugarCRM Thank you for your message. All newsletters sent through mailchimp and mailing lists will progressively be administered through the central Cochrane database for communications. This will ensure only those that have opted-in to communications will receive the newsletters. Handbook send link to online free version Thank you for your message and interest in Cochrane methods. You may find it useful to refer to the Cochrane Handbook of Systematic Reviews for Interventions, available at http://handbook-5-1.cochrane.org/ . Interactive learning Check if institutional access or personal In the first instance, can I please check that you are attempting to register within your university’s network? This is because, to register as a new user of Cochrane Interactive Learning, you will need to be within your university network, or using a university proxy or VPN (in other words, signed into your university’s external network) if trying to register from off campus. Once registered, you can access Cochrane Interactive Learning anywhere (on-site or off campus) with your Cochrane Account login. ? membership Check Sugar Thank you for your message. Cochrane has recently changed its criteria and processes for membership, and people who are currently included in our records as contributors have been designated as members. You have recently received an email from us, with information about our upcoming Annual General Meeting, because our records indicate that you are a current or past contributor to Cochrane’s work, and therefore designated as a member and eligible to vote. Going forward, maintaining membership will require ongoing contributions to Cochrane activities, and all contributors currently designated as members will receive periodic updates about their membership status. We hope that you will continue to be interested and involved in Cochrane’s work; find out more information on how to contribute at http://join.cochrane.org/ If you have further questions, please refer to the full Membership terms and conditions, which are available at http://join.cochrane.org/membership-terms-conditions, or contact us at membership@cochrane.org. Membership Email response As part of Cochrane’s new membership scheme we are inviting everyone who meets the criteria of membership to activate their membership now. Given that you [work in a Cochrane Group/are a Cochrane author/have contributed via x, y, z] you are automatically entitled to membership, but until you activate that membership you are not officially confirmed as a Cochrane Member. For all elections or other situations in which anything is restricted to members you will only be able to participate if you have activated your membership. So, please do activate your membership today. Membership Check in SugarCRM if they have a Membership which is ‘in progress’ with the start date after 1st January 2018. If yes then they have received the mailing and accepted the T&C’s. If NOT activated in SugarCRM then need to send the official email asking them to activate their account (From Ruth) Membership Thank you for your message. Certification of membership is not currently available; however, we will keep your request on file and advise when this resource becomes available to Cochrane contributors. Membership Thank you for your message, and apologies for the delay in response. We’ve made some fixes to the form which we hope have resolved this problem. If you haven’t voted yet, could I please ask you to sign out of all Cochrane-related accounts, and then try to sign in and vote again? If you’re still not able to vote, please let me know. Membership Thank you for your message, and apologies for the delay in response. Cochrane Membership is open to anyone who has reached the required membership thresholds, with the exception of those currently employed by pharmaceutical and medical device companies. Employees working in these industries are considered to have potential conflicts of interest in Cochrane’s work, and so they are not eligible to become Cochrane Members. Our complete terms and conditions for Cochrane Members are available at http://join.cochrane.org/node/25. You are still welcome to contribute to certain Cochrane activities in a non-member capacity, if you so wish; some examples include: – screening records for Crowd, our citizen science project; more information is available at crowd.cochrane.org; – contributing to tasks posted on TaskExchange (http://taskexchange.cochrane.org/; this will require declaring your potential conflicts in your profile); – sign up to stay up to date with Cochrane news and activities; more information is available at http://join.cochrane.org/what-you-can-do/get-latest-news Thank you for your interest in Cochrane’s work. Membership Thank you for your message, and apologies for the delay in response. We encountered some technical problems with the voting form, which unfortunately meant that some people were not able to vote. Please accept our apologies for this inconvenience, and thank you for your interest in participating. Membership Direct to Join pages Thank you for your message. To find out more about getting involved with Cochrane’s work, please look at the ‘Join Cochrane’ section of our website: http://join.cochrane.org/ Membership Email response I have switched the primary entity to be [Group] so you should be able to edit the record now. Membership Email response Thank you for your message. We are sorry to hear that you do not want to activate your Cochrane membership at this time. However, should you wish to become involved with Cochrane in the future, please visit the Join Cochrane webpage to find out more about your membership options. Membership Check Sugar? TBC Translation of review abstract and/or Plain language summary, which is co-ordinated by Juliane and for which we have tech systems to support and track the work. This will all be automated and we will give credit accordingly. Password reset We believe that the users email program modified our links to turn it into a secure link, and that modification was not successful. Frances email has this link, which is not what we send: (https://imsva91-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2faccount.cochrane.org%2fpublic%2fresetPassword.jsp%3freqCode%3d9190973188898458778%29&umid=1EC3657C-6968-8B05-A1C4-8F8F8064AE51&auth=6e3fe59570831a389716849e93b5d483c90c3fe4-5902d6a17fad6a034a3e333159349daeaf377d78. We send a link that looks like this, and for instance starts with test-account.cochrane.org: (https://test-account.cochrane.org/public/resetPassword.jsp?reqCode=875619779920678536&referrer=my_account). The reason for adding the parenthesis is that supposedly email programs can then handle them better. Some of the typical reasons for this are: Invalid link Maybe the link in the email didn’t transfer correctly. Ensure that all digits in the number at the end of the link are included the address field of you browser. If some of them were on a new line in the email, and did not transfer to your browser, copy and paste them in at the end of the address now. Permissions Permission to reproduce the Handbook is via Handbook editors. Forward queries to them (Jackie Chandler) Peter Gotsche Forward to Cochrane Nordic Thank you for your message. As you can imagine, this is a controversial area. Cochrane is a global independent network of researchers producing reviews of health evidence. As such, the organisation does not take a stance on xxxx generally. We simply support evidence-based decision-making by clinicians and patients. For information from Cochrane on the evidence regarding any particular vaccination you would need to look at the relevant review in the Cochrane Library: http://www.cochranelibrary.com/. I am also forwarding this message to Professor Peter Gotzsche via Cochrane Nordic: general@cochrane.dk. cc to general@cochrane.dk Plain language summaries A plain language summary describes findings from a systematic review in everyday language that is understandable to a non-research audience and is an important part of Cochrane’s aim to make evidence-based research accessible to all. Cochrane has been working on standardising Plain language summaries across the collaboration with the aim of producing a template and this work is still ongoing. More information is available in the Cochrane Handbook for Systematic Reviews of Interventions (Chapter 11, section 9 http://handbook-5-1.cochrane.org/) and you can also see examples of Cochrane Plain language summaries here: http://www.cochrane.org/evidence. I hope that this information is helpful. Review content/medical queries I am very sorry to hear about your health problems. While we publish reviews of medical research we are not doctors and I’m afraid that we cannot give you any advice. I suggest that you talk to your own doctor about this. If you think that other people may benefit from your healthcare experiences, you could see how you might become involved with Cochrane as a Cochrane Consumer here: http://consumers.cochrane.org/ Thank you for your message. We are very sorry to hear about your health problems. Cochrane publishes systematic reviews of medical evidence and as such we cannot offer individual health advice. We suggest that you talk to your own doctor about this. If you want to find information from Cochrane on the evidence regarding a particular health treatment or intervention, please search in the Cochrane Library: http://www.cochranelibrary.com/ where all our reviews are stored. If you think that other people may benefit from your healthcare experiences, you could see how you might become involved with Cochrane as a Cochrane Consumer here: http://consumers.cochrane.org/ Review content/medical queries Thank you for your message and interest in Cochrane reviews. The Cochrane Reviews available are determined by a combination of volunteer interest and energy, editorial resources, and priorities established by consultation with a variety of stakeholders. Stakeholders who have identified an unanswered research question are welcome to submit a topic proposal (http://join.cochrane.org/what-you-can-do/author-or-referee/become-author/skills-interests/review) in their area of interest. All topic proposals are subject to review, amendment, and acceptance or refusal at the discretion of Cochrane editorial leadership following their assessment of appropriateness, applicability, and required resources. Should you have any further queries, please do let us know. Review content/medical queries (From John Hilton). Ask them to submit comments via the Cochrane Library comments function. Cochrane welcomes comments so thank you for your interest. However, please could you visit the Cochrane Library and complete the comments form for this review. This will ensure that your comment is seen and can be responded to by the correct people as detailed at http://www.cochranelibrary.com/help/submitting-comments-on-cochrane-reviews.html. [then add link to the specific comments form. This is on the Review’s front page above the contents menu on the right-hand side Review content/medical queries Thank you for your message. Cochrane is a global independent network of researchers producing reviews of health evidence. As such, the organisation does not take a stance on particular vaccines. We simply support evidence-based decision-making by clinicians and patients. For information from Cochrane on the evidence regarding vaccination you would need to look at the relevant review in the Cochrane Library: http://www.cochranelibrary.com/ Review content/medical queries/consumer Consumers can help promote evidence-based healthcare in general and Cochrane evidence through campaigning, explaining and sharing knowledge about evidence-based practice, research and evidence with other consumers, patient organisations and networks. Revman Check using RevMan symbol, not copied and pasted from e.g. Word I’m sorry that you have this issue with the review. Unfortunately there is a known issue with PDFs in which unicode characters (such as the one used here) will not display as per the other letters. This is because the unicode character is replaced with the equivalent character as an image. The display should be as expected with the html version however. RevMan Check if Cochrane author. Check username Thank you for your message and your interest in using Cochrane tools. Revman can be downloaded onto your comptuer and used freely for non-commercial use. See http://community.cochrane.org/tools/review-production-tools/revman-5/revman-5-download. You would only need to include your login details in RevMan if you are an author of a registered Cochrane Review. RevMan If you are not working on a Cochrane Review you can still use RevMan to write your review. If you have RevMan open, instead of trying to enter any details in the windows that open up, try clicking on the blank page icon in the top left-hand corner. This will bring up the new review wizard and you can then write your review and save it to your computer. You should also enable ‘non-Cochrane’ mode, which means that you won’t see any interface with Archie or Cochrane log-in. To do this: On a PC: visit Tools > Preferences > General > enable ‘Non-Cochrane mode’ On a Mac: visit RevMan 5 menu > Preferences > General > enable ‘Non-Cochrane mode’ RevMan Firstly, I must inform you that RevMan software used for commerical use is subject to a license as described at http://community.cochrane.org/tools/review-production-tools/revman-5/about/licensing-and-permission-use-revman . So if you have a commercial license then it is possible to obtain minimal support by providing your license details. Secondly, the support to RevMan 5 is minimal at this stage since a web version of RevMan is being finalised and will be launched in the coming months. All authors will then be encouraged to use the web version of RevMan.  Should you wish further information about the RevMan web version  please see: http://community.cochrane.org/tools/review-production-tools/revman-web. RevMan access problems, username Check that they’re a Cochrane author, check their username and last log-ins Thank you for your message. I can see in the system that your Cochrane Account username is: rcbeye@aol.com . You successfully logged into your account on the 7th of May 2018. But the last RevMan login was some time ago. If you have changed your Cochrane account username or password recently then you will need to update that information in the RevMan Connection Preferences (see image attached). You can check these in RevMan by going to ‘Tools>Preferences’ and then opening the ‘Connection’ tab in the pop-up box. Please let us know if you are still having difficulties accessing your Reviews through RevMan. If yes it would also help if you could send us a screen image of the error you are seeing. RevMan references Check that they’re a Cochrane author. RevMan is not a reference management software such as Endnote, but it can import and process references. Revman review writing queries Check that they’re a Cochrane author. The Cochrane technical team have now looked into your query and can confirm that RevMan can be used for conducting meta-analysis, as long as the data are in a format that the software can process, whether the data comes from human or animal studies. It was cited as one of the software packages that can be used for meta-analyses of animal studies, see https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4276598/. RevMan review writing queries Check that they’re a Cochrane author. The most likely reason for not seeing your ‘Unclear’ assessments appear in Rias of Bias graph or summary figures is that no text was entered into the comments field next to your ‘Unclear’ judgement in the Risk of Bias tables. A rating of ‘Unclear’ with no text provided is treated by RevMan as equivalent to ‘not applicable’. The reason for this is that in some reviews, it’s not necessary to provide a rating for every study in every risk of bias domain, for example, if there is an outcome category that is not applicable, or if you are assessing randomised and non-randomised studies using different domains. When this happens, leaving a rating of ‘Unclear’ with not text will cause RevMan to ignore these ratings when generating figures, and these rows will not appear in published Cochrane reviews (they are removed during the typesetting stage). You can avoid this by always including text, such as noting the information that was available and the reason for your judgement of ‘Unclear’. In any case, providing a rationale for your judgement is always good practice, and we encourage you to do so. I understand that this feature of RevMan can be confusing, and we aim to improve the clarity in future versions of RevMan. If you require any further information, or if this suggestion does not resolve the problem, please don’t hesitate to contact us again. RevMan tech problems Check that they’re a Cochrane author. IT services has created a test version of RevMan 5 for Java 8 that might solve the issue. The direct link to download this version is: http://community.cochrane.org/sites/default/files/uploads/inline-files/revman-downloads/RevMan_5_3_windows-x64_Java8.exe Please let us know if this does not solve the problem. Please note that as this is a ‘test’ version it does have some issues, in particular if you have difficulty with changing the headings of certain fields, instead of hitting the ‘OK’ button hit enter on your keyboard. RevMan tech problems Check that they’re a Cochrane author. Thank you for submitting this error report. There is a known issue with RevMan 5.3 and MacOSX and Java. The RevMan team is currently working on finalising a Web Version of RevMan that will be used instead of the download version in the next few months, so they are unable to provide further support at this moment. A potential option is to install a different version of Java (6 or 7 or 8) available at http://community.cochrane.org/tools/review-production-tools/revman-5/revman-5-download Please let us know if this does not solve the problem. RevMan tech problems Check that they’re a Cochrane author. Thank you for your query. I have consulted with our technical team, who have advised that RevMan does not run under OpenJDK 8, but instead needs version 7. On Ubuntu this can be installed like this: sudo apt-get install openjdk-7-jdk I hope that resolves the issue, or at least answers why you were receiving error messages. If you have further queries, please reply and we will try to assist, although Linux is not one of our main supported systems. RevMan tech problems Check that they’re a Cochrane author. You are receiving this error message as you have duplicate occurrences of the same study or reference ID listed in your included studies, excluded studies, or other references. Check your reference ID lists, as any two references or studies with the same ID will cause this error, and they will need to be removed or renamed. If you are having trouble opening the review in order to fix this, open RevMan and go to File / Preferences and untick ‘Validate format of opened files’. This will allow you to open the review and correct the issue. RevMan tech problems Check username/password. Ask user to check connection Ask user to check version numbers the same Ask user to ask CRG to check it back in for them This is a message from the version control system that the version you’re trying to check in has the wrong version number. In order to solve the check-in problem I would firstly recommend you to test the connection to Archie. You can do this by logging in to RevMan and going to Preferences (Under Tools in Windows or Review Manager 5.3 on Mac). In Connection tab please make sure that your user name and a password are correct.  Click ‘Test’ button. If your connection works and you are still unable to check in your review, check that the version number in the file you are trying to check in is the same as the version number in Archie – they need to match before you can check it in as an author. You will therefore need to contact the review group and ask them to check it in for you. Next time when you check it out again, the version number will be correct. RevMan tech problems Check that they’re a Cochrane author. If this error occurs, find the review’s record in Archie. On the General tab of the review record, check the ‘Write phase’ field. If it says “Editorial” then the review is in the Editorial process and cannot be accessed by the author. Thank you for your message. Unfortunately it is not possible to access or download a copy of your review while it in the editorial phase. If you need a copy of the current version of the review urgently, and don’t have one saved locally, please contact the editor at your Cochrane Review Group. In extremis ME Support may be able to change phase to grant access. But it would have to be urgent. RevMan tech problems This is a known issue with RevMan. RevMan occasionally has a problem with displaying text: sometimes the text on screen gets ‘out of sync’ with the text in the review file. This will lead to a ‘Model-View Inconsistency’ error, to avoid text going missing without anyone noticing at the time. It may be possible to address the problem by checking for more detail in the error message about where the error is (for example, in ‘Risk of bias’ table or Discussion section) and then adding some dummy text to the problematic section (most likely it contains a ‘hidden’ space that is not displayed in RevMan 5) and then save it and then remove this dummy text again. Then the XML file would be updated and the error would not show up. However, even without this step the review (XML) file still contains the correct version of the text even if it is not displaying correctly, so you will not lose any changes. Please check the RevMan FAQs page for this and other tips: http://community.cochrane.org/tools/review-production-tools/revman-5/support-revman-5/revman-5-faq Revman tech problems Right click on the Review Manager shortcut on the desktop, and choose Properties. In the Target box, which will contain something like “C:\Program Files (x86)\Review Manager 5\Review Manager 5.3.exe”, add the following after the last double-quote ‘ -J-Xmx768m’ (do not add the single quotes, but do add a space between the double quote and the first dash). This will set the maximum amount of memory to 768 MB. You should adjust the number to a value suitable for your system. Thank you for your email. It seems the issue is with the big review and not enough memory allocated to handle it. Here are some things you can try: 1. Turn off ‘Validation as You Type’ and ‘Spell checking as You Type’ 2. Limit the ‘Undo History Size’ under Tools > Preferences > General. You can even set it to zero if you don’t use undo 3. Check that ‘Save Backup File Every’ under Tools > Preferences > Files is not set too low (e.g. every minute) 4. Increase the available memory Windows systems: If you’re working on large reviews and have plenty of RAM, or uses a computer with a small amount of RAM, you might get better performance from RevMan’s if you adjust the amount of memory that RevMan is allowed to use (the default is 512 MB): Right click on the Review Manager shortcut on the desktop, and choose Properties. In the Target box, which will contain something like “C:\Program Files\Review Manager 5\Review Manager 5.exe”, add the following after the last double-quote ‘ -J-Xmx768m’ (do not add the single quotes, but do add a space between the double quote and the first dash). This will set the maximum amount of memory to 768 MB. You should adjust the number to a value suitable for your system. RevMan tech problems If you use a PC then a beta version of the Java 8 is available at http://community.cochrane.org/sites/default/files/uploads/inline-files/revman-downloads/RevMan_5_3_windows-x64_Java8.exe . changed the settings to accommodate being a ‘very big review’ in accordance with the online FAQs: http://community.cochrane.org/help/tools-and-software/revman-5/support-revman-5/revman-5-faq RevMan tech problems Try right-clicking for drop-down menu and ‘rename subgroup’ In the left-hand menu in RevMan, click the triangle next to Data and analyses to expand the menu. Still in the left-hand menu, right click on the option you want to change. A drop-down menu will appear. You will have two options to rename: use the ‘Rename subgroup’ or go to ‘Properties’ and you will be able to rename there. Attached is a picture with these options. Searching My Cochrane colleagues have passed the second part of your query onto me as I am better placed to answer it. The answer is a partial yes. Cochrane re-publish (under licence) some EMBASE records inCENTRAL (via the Cochrane library). There is detailed information available here about what goes into CENTRAL, but in summary you should be able to access the bibliographic records along with the abstracts (where available) for most, if not all, randomised controlled trials (including quisi-randomised trials) available in EMBASE. There will be a short delay (so the most recent records may not be there). Assuming you have access to CENTRAL via your institution or under licence in Portugal (my colleague will be able to give you further details) you will have access to these records, plus any other CENTRAL records. Therefore if you search CENTRAL you will retrieve records meeting your search criteria, which should include some EMBASE records. For your general interest, one way those EMBASE records get into CENTRAL is via the Cochrane Crowd. You may be interested in this opportunity to contribute to Cochrane. There is a short introductory video available here which you might find interesting, or please visit the Cochrane Crowd website to find out more: http://crowd.cochrane.org/ Tech query When testing on an iPad on iOS 10 using Safari, I see a “Launch” button and a “Download in app store” button: After I downloaded the app from the app store, I could long press the “Launch” button to get these options (simply tapping it didn’t work): Translation Check Sugar to see if test received. Email Juliane or head of translation service for that particular language. We have received the email below regarding a [language] translation test.  We did receive it on 8th November into the system so I just wanted to check that the team received it and if so please could you chase them for a response?  I am not sure what the agreed turn-around is for marking tests, 5 days? Translation Check Sugar? TBC TaskExchange automatically records your contributions of translations of trials or other information to help in the production of reviews. Currently, the threshold for membership is x completed translation tasks. We will automatically let you know when you have reached the membership threshold and invite you to become a member. Thank you very much for your contribution. Translation Check Sugar? TBC Translation of review abstract and/or Plain language summary, which is co-ordinated by Juliane and for which we have tech systems to support and track the work. This will all be automated and we will give credit accordingly. Translation Manually update Sugar if translation work done NOT via Task Exchange. Would be 5 tasks per year for membership Dear Currently we don’t have a mechanism to pick up translation tasks carried out outside of TaskExchange. (TaskExchange translations are picked up automatically and recorded.) The threshold for membership for TaskExchange would be five translation tasks to earn a year of membership. This is assuming that each task is a reasonable amount of work. We set the bar at five for translation of Abstract and PLS too, that is, translations of our reviews into other languages. If, on the other hand, the people working with you are translating very extensive trial documents, e.g. several thousand words, then there may be an argument to offer them more credit per task. As we do not currently have the relevant processes in place, please could you send me a list of names and what they ahve contributed so that I can see about manually updating their contact record. Translation Translators should run quality check in memsource to check and fix as needed (see screenshots in FogBugz case 154039) Dear ZZZ, You recently published the Polish translation of CD010994, but it failed, because there was a tag missing in the translation. See screen shot below, I highlighted where the tag was missing. I have added it and re-published the translation for you. To avoid such issues in the future, it can be helpful to run a quality assurance check, before you publish the translation. This is available if you click on the QA tab at the bottom right (also highlighted in the screen shot). The QA checks a lot of things, and some may be less useful than others, but it does identify missing or misplaced tags. When you run QA, you can also determine which sort of errors you want to check against, so you can select only those that are important to you, see second screen shot below.QA options – when you have opened the QA tab, click on the arrow next to “Run”, and you can select or deselect the different errors that should be checked or not. Then click on “Run” to see the list of potential errors. Not all of them might be relevant – particularly the Terminology check seems to raise a lot of issues that are not actual errors. Please let me know if you have any questions or concerns. Translation Linguists become inactive, when they complete a job and have no more jobs assigned. If they have no jobs assigned, they don’t need to log in to Memsource. You don’t need to mark them active. As soon as you assign another job to them, they will be active again automatically, and can log in again. Translation, contributor, volunteer, conflict of interest Check if contributors are Cochrane Account holders or external contractors. If former see text 1. If latter, check with Chris Thank you for your message. I have checked and there is not currently a requirement for translators and bloggers to complete a Conflict of Interest form. These people should be able to complete their tasks without one. However, if these collaborators do not yet have a Cochrane account and a role for your group within Archie, we would encourage you to put this in place. Under the new membership scheme, all contributions to Cochrane’s work will be recognised, including translations and other tasks, so your collaborators could earn membership: http://community.cochrane.org/organizational-info/resources/support-cet/membership/introduction-membership Please let us know if you need any help with creating Cochrane accounts or roles for these people within Archie. Website If a Review Group enquires why their website was changed forward the message to Muriah at mumoquit@cochrane.org and she will follow up. Thank you for your message. I am forwarding this to Muriah Umoquit who is responsible for Cochrane Internal Communications. She will best be able to respond to your questions. GDPR yes being developed. Some already sent to Mes by Chris Champion Thank you for your message. Yes, a GDPR guidance document is being developed and we will share it with you when it is available. In the meantime some more practical items sent to Managing Editors in May 2018 are attached here for your information. Should you have any further queries please let me know. TaskExchange Yes, you would need to have some expertise, as the idea is that TaskExchange is a platform for people who need help with their reviews to find people who would like to and are able to help them. Please have a look at the TaskExchange website (http://community.cochrane.org/help/tools-and-software/taskexchange) for more information about it and for a link to a webinar, which you might find useful. TaskExchange Cochrane Reviews are peer reviewed so, ultimately, all the tasks are reviewed by experts, but each task may not, itself be reviewed by experts – it would depend on the task. Please have a look at the TaskExchange website (http://community.cochrane.org/help/tools-and-software/taskexchange) for more information about it and for a link to a webinar, which you might find useful. TaskExchange I don’t know if there are any volunteers working as a team in TaskExchange. Again, it would depend on the task. Cochrane Reviews do tend to be collaborative efforts, so it is likely that some tasks are accomplished collaboratively. Please have a look at the TaskExchange website (http://community.cochrane.org/help/tools-and-software/taskexchange) for more information about it and for a link to a webinar, which you might find useful. TaskExchange People who complete tasks on TaskExchange may be eligible to become Cochrane Members. This depends on completing a number of tasks in a specified time, but the exact details would differ depending on an individual’s contribution. Membership would entitle you to vote in Cochrane elections and to receive Member communications and access training etc. Also, you may find the experience informative, useful and educational, as well as knowing that you had contributed to Cochrane’s work. Please have a look at the TaskExchange website. Also, you could consider helping with Cochrane Crowd, which would require less specific expertise, but may also lead to Cochrane Membership. You can find more information here: http://community.cochrane.org/help/data-management-tools/cochrane-crowd (http://community.cochrane.org/help/tools-and-software/taskexchange) for more information about it and for a link to a webinar, which you might find useful. Other ways to be involved with Cochrane and information about membership can be found here: http://join.cochrane.org/